db345 Privacy Policy

1 What Types of Information We Collect

When opening an account on db345, managing transactions, and using platform services, we collect the following types of information:

a) Identity Information:

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• National ID number or passport number (for identity verification where applicable)
• Current address

b) Contact Information:

• Email address
• Mobile number (including numbers linked to bKash, Nagad, Rocket accounts)

c) Financial Information:

• Mobile banking account number (bKash, Nagad, Rocket)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

d) Technical Information:

• IP address and device identifier information
• Browser type and version
• Operating system
• Login time and date
• Navigation patterns and click data on the platform

e) Gaming Activity Information:

• Play history and betting records
• Win and loss information
• Bonus and promotion usage records
• VIP level and rewards information

2 Purpose of Information Use

db345 uses the information it collects for the following legitimate purposes:

1. Account Management and Identity Verification: To open new accounts, secure logins, and verify the age and identity of users.
2. Financial Transaction Processing: To process your deposit and withdrawal requests, particularly via bKash, Nagad, Rocket, and bank transfers.
3. Service Quality Improvement: To improve platform functionality and the user experience.
4. Customer Support: To help resolve your issues via 24/7 live chat.
5. Responsible Gaming Monitoring: To identify the risk of excessive gambling and provide necessary support.
6. Fraud Prevention: To detect and prevent account hacking, money laundering, and other fraudulent activities.
7. Promotional Communication: To send information about special offers, bonuses, and promotions, subject to your consent.
8. Legal Compliance: To comply with applicable laws and regulations.

3 Information Storage and Protection

db345 has adopted industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmissions are secured using 256-bit SSL encryption technology.
• Server Security: Our servers undergo regular security audits and operate under the highest level of firewall protection.
• Access Control: Only authorized personnel have access to your information, and they operate under strict confidentiality agreements.
• Password Protection: Your password is stored in hashed form — it is never stored in plain readable text.
• Two-Factor Authentication: Two-factor authentication is available for added account security.

Your information will be retained for as long as your account is active or as needed to provide services. Even after an account is closed, some information may be retained for a defined period due to legal obligations, dispute resolution, or contract enforcement needs.

4 Information Disclosure and Sharing with Third Parties

db345 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: With bKash, Nagad, Rocket, and bank partners — only the information necessary to complete transactions.
• Game Software Providers: Providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe may receive minimal information to deliver their technical services.
• IT and Technology Support: Trusted technology partners who assist in operating the platform — under strict confidentiality agreements.
• Legal Authorities: In the case of court orders, lawful requests from law enforcement agencies, or other legal obligations.
• Business Restructuring: In the event of a business merger or acquisition, the new owner will be required to comply with the same privacy policy.

In any of the cases mentioned above, only the minimum necessary information will be shared.

5 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the db345 platform to improve your experience.

Cookies We Use:

• Essential Cookies: Indispensable for the platform's basic functionality — maintaining login sessions and storing security tokens.
• Functionality Cookies: To remember your preferences, language, and display settings.
• Analytics Cookies: To monitor platform usage and assist in service improvement.
• Security Cookies: To prevent fraud and unauthorized access.

You can control cookies by changing your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly.

6 Third-Party Services and Links

Various third-party services are used on the db345 platform. These third parties have their own privacy policies and operate according to those policies:

• Game Providers: Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, NetEnt — they process the minimum data necessary to operate their gaming software.
• Payment Services: bKash, Nagad, Rocket, and banking institutions handle information according to their own policies for transaction processing.
• Security Services: Technology companies used for fraud detection and cybersecurity.

db345 is not responsible for the privacy practices of third parties. However, we work only with trusted and reputable partners and maintain data protection agreements with them.

7 Your Rights and Controls

As a user of db345, you have the following rights:

• Right to Access Information: You have the right to request a copy of the information we hold about you.
• Right to Correct Information: The right to request correction of inaccurate or incomplete information.
• Right to Delete Information: The right to request deletion of your personal information in certain circumstances — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: The right to request that your information be used in a limited way for specific purposes.
• Right to Withdraw from Marketing: The right to request that promotional communications be stopped at any time.
• Right to Data Portability: The right to receive your information in a structured, commonly used format.

8 Children's Privacy

db345 is an adult gaming platform. This platform is for those aged 21 and above only.

We do not intentionally collect any personal information from minors. Age verification measures are in place at the time of registration. If it becomes known that information from a minor has reached us, that information will be deleted immediately and the associated account will be closed.

If, as a parent or guardian, you believe your minor child has opened an account on our platform, contact us immediately at [email protected].

9 International Data Transfer

To provide db345 services, user information may in some cases be processed or stored on servers located outside Bangladesh. Whenever such data transfer occurs, we ensure that:

• The recipient country or organization provides adequate data protection guarantees.
• Applicable legal and contractual protection measures remain in effect.
• The purpose of the data transfer remains limited to service delivery.

If you have any questions about data transfer, contact us at [email protected].

10 Policy Changes and Updates

We may update this Privacy Policy from time to time to keep pace with changes in business operations, technology, or law.

Our steps when changes occur:

• The "Last Updated" date at the top of the page will be revised.
• For significant changes, registered users will be given advance notice by email.
• Continued use of the platform after changes will be considered acceptance of the new policy.

We recommend that you review this page regularly to stay informed about the latest privacy policy.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 live chat support in Bengali — chat directly from any page on the platform.

We aim to respond to privacy-related complaints within 7 business days. Complex requests may require additional time, but we will keep you informed of the progress.